Integral Quality Program

At DataXport we understand that for our services to be of value to our customers, the quality of our data must be excellent. To consistently accomplish quality levels of 99.975%, we have established an Integral Quality Program that consists of the following steps:

Planning

Regardless of the size of the job, DX uses a very methodical approach to understand and evaluate the scope of each project. Every job starts with a customized questionnaire that allows us to gather specific information such us volume, type of documents, search requirements, indexing fields and delivery of data to mention a few. Customer's information helps us identify opportunities to minimize manual labor, create validation tables, and program field edits to avoid preventable errors.

Training and Documentation

T & D are essential for any project to be permanently successful. At DX we strongly believe that well trained personnel who understand the purpose of their function, the consequences to the end user of providing excellent or poor quality data and who regularly receive objective feedback of their work will produce superior quality on a consistent basis. Furthermore, when classroom training is complemented with easy to understand material such as updated manuals, visual aids, periodic evaluations (particularly after a process has been modified), and attention to detail; tasks becomes easier and hence better accuracy rates. 

Pilot Testing

The best way to determine if the desired level of accuracy has been achieved is by processing a representative sample of data with the actual personnel which will be assigned to this particular area. After completion of such process, 100% of the data will be quality checked to determine the effectiveness of the training sessions as a group or at an individual basis. For instance, depending on the type of error and the number of individuals repeating it, one can conclude whether the error can be attributed to not understanding, negligence or just lack of practice.  Depending on the complexity of the project coupled with the results of the quality verification during this stage, will determine the number of pilot runs necessary to move into the production phase.

Production

The first step in this phase is to implement as many system validations and job specific edits.  For instance, Cap Smart , our data capture application can be set up to check for a specific check digit routines, look up against a zip code table, restrict field to alpha or numeric only, specific number of digits and many more. Cap Smart allows us to turn on as many fields as needed for double or triple keying by a different person when required. Moreover, all personnel in the operations department is paid through an incentive programs that takes into account the quality achieved by each person

Quality Statistics

Although we at DX are confident that our approach to achieving quality data is the correct one, we rather see our report card before anybody else. Therefore, as part of our IQP we have a predetermined set of metrics that we continuously monitor in order to provide timely feedback to our personnel, learn from the information gather during the Q.V. process and come up with ways to improve our overall quality. Internally, this step closes the loop to our Integral Quality Program for processing services. However, we also ask our clients to provide us with feedback to incorporate such input our IQP.